Medical Equipment Customer Service Representative (Orlando, FL)

Tews Company; Orlando (FL); Presencial; USD 25.000 - 26.000; Jornada completa

Descripción de la vacante

Tews Company in Orlando, FL is seeking a Medical Equipment and Customer Service Representative to blend equipment delivery and setup with compassionate patient support. You will educate patients on proper use of medical devices and ensure needs are met with care and professionalism.

Responsibilities include guiding patients and caregivers on equipment use, handling inquiries and paperwork, verifying insurance information, assisting with intake and data entry, and performing minor

Formación

• High school diploma or GED equivalent.
• Valid driver’s license with a clean driving record.
• Preferred: Experience with medical equipment or in healthcare-related roles.
• Preferred: Familiarity with medical terminology.
• Preferred: Experience with customer service and office settings.

Responsabilidades

• Provide clear instructions to patients and caregivers on equipment usage and care.
• Handle customer inquiries and process necessary paperwork.
• Verify Medicare/Medicaid, and private insurance coverage information.
• Assist with intake processes, including data entry and file preparation.
• Perform minor equipment troubleshooting and repairs as needed.
• Able to multitask and handle large call volume.

Conocimientos

English communication

Multitasking

Attention to detail

Teamwork

Problem solving

Time management

Educación

High school diploma or GED

Herramientas

Microsoft Office (Outlook, Word, Excel)

Descripción del empleo

Healthcare CSR / South Orlando near Airport

Pay Range: $18-$19/hour (based on experience)

Shift: Monday - Friday 9:00 am - 6:00 pm

Position Type: Direct Hire

About the Role

Our well-established client in the healthcare industry is seeking a dedicated Medical Equipment and Customer Service Representative to join their team. This role combines equipment delivery and setup with exceptional customer service. You will assist patients by, maintaining, and educating them on the proper use of medical equipment and supplies while ensuring their needs are met with care and professionalism.

Key Responsibilities

• Provide clear instructions to patients and caregivers on equipment usage and care.
• Handle customer inquiries and process necessary paperwork.
• Verify Medicare/Medicaid, and private insurance coverage information.
• Assist with intake processes, including data entry and file preparation.
• Perform minor equipment troubleshooting and repairs as needed.
• Able to multitask and handle large call volume.

Qualifications

• High school diploma or GED equivalent.
• Valid driver’s license with a clean driving record.
• Preferred: Experience with medical equipment or in healthcare-related roles.
• Preferred: Familiarity with medical terminology.
• Preferred: Experience with customer service and office settings.

Skills and Competencies

• Accurately perform simple mathematical calculations.
• Effectively communicate in English (both oral and written).
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual).
• Maintain confidentiality, discretion, and caution when handling sensitive information.
• Maintain referral log.
• Prepare invoices for next day routes.
• Multi-task with attention to detail.
• Self-motivated, organized, with strong time-management and problem-solving skills.
• Work independently and as part of a team.

Machines, Equipment, and Technical Abilities

• Email transmission and communication.
• Internet navigation and research.
• Microsoft applications (Outlook, Word, and Excel).
• Office equipment (fax machine, copier, printer, phone, computer, and/or tablet).