Healthcare Customer Care Specialist

Lincare Holdings Inc.; Mukilteo (WA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive benefits

Training opportunities

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare Holdings Inc. seeks a customer service professional to assist patients and caregivers by answering questions, educating on products and services, and verifying orders and patient information. The role emphasizes accuracy in documentation and adherence to physician directives in a healthcare setting.

The position requires strong communication skills, the ability to train colleagues, and careful handling of dose and frequency calculations in accordance with orders.

Qualifications

• Read and analyze patient orders.
• Communicate effectively with coworkers and patients.
• Help with the training of employees.
• Calculate figures and amounts for dose frequencies.
• Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicate with customers via inbound and outbound calls and outbound dialer-generated calls.
• Assess customer needs for additional products/services.
• Assess customer compliance with physician orders.
• Answer questions and educate customers about products/services.
• Document calls in computerized record keeping system.
• Enter customer orders in computerized system.
• Verify and update demographic information in computerized records.

Skills

Read and analyze documents

Communicate with coworkers and clients

Training of employees

Calculate figures and doses

Follow instructions with common sense

Education

High School Diploma / GED

Licensing requirements for location

Job description

Lincare Holdings Inc. seeks a customer service professional to assist patients and caregivers by answering questions, educating on products and services, and verifying orders and patient information. The role emphasizes accuracy in documentation and adherence to physician directives in a healthcare setting.

The position requires strong communication skills, the ability to train colleagues, and careful handling of dose and frequency calculations in accordance with orders.