Healthcare Customer Support Specialist

Lincare; Beltsville (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Job summary

Talentify in Beltsville, MD seeks a customer service representative to assist customers by answering questions and resolving issues, while guiding product or service needs. You will handle inbound/outbound calls, document interactions, and process orders in the computer system.

Candidates should read and analyze orders, understand prescription terminology, and communicate clearly with colleagues and patients. A High School diploma or GED and basic computer entry are required.

Qualifications

• Read and analyze patient orders.
• Comprehend pharmacy terminology and instructions.
• Basic computer entry and data entry skills.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in the computerized record keeping system.
• Enters customer orders in the computerized system.
• Verifies and updates demographic information in records.

Skills

Customer communication

Documentation skills

Data entry

Training others

Numerical calculations

Education

High School Diploma / GED

Tools

Computerized system

Job description

Talentify in Beltsville, MD seeks a customer service representative to assist customers by answering questions and resolving issues, while guiding product or service needs. You will handle inbound/outbound calls, document interactions, and process orders in the computer system.

Candidates should read and analyze orders, understand prescription terminology, and communicate clearly with colleagues and patients. A High School diploma or GED and basic computer entry are required.