Healthcare Customer Support & Education Specialist

Lincare; Cambridge (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Talentify is hiring for a customer service role in Maryland. The position involves handling inbound/outbound calls, educating customers about products/services, and ensuring accurate order documentation. You will assess needs, verify physician orders, and update demographic information in the system.

Requirements include a High School Diploma or GED, basic computer entry skills, and the ability to follow written and oral instructions. Lifting 50 pounds occasionally and benefits are offered.

Qualifications

• Read and analyze patient orders and pharmacy documents.
• Understand pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist in training employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Follow oral and written instructions.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for additional products/services.
• Assess compliance with physician orders.
• Answer questions and educate customers about products/services.
• Document calls in the computerized record keeping system.
• Enter customer orders in the computerized system.
• Verify and update demographic information in records.

Skills

Reading comprehension

Pharmacy terminology

Customer communication

Training support

Dose calculation

Instruction following

Education

High School Diploma or GED

Tools

Computer entry systems

Job description

Talentify is hiring for a customer service role in Maryland. The position involves handling inbound/outbound calls, educating customers about products/services, and ensuring accurate order documentation. You will assess needs, verify physician orders, and update demographic information in the system.

Requirements include a High School Diploma or GED, basic computer entry skills, and the ability to follow written and oral instructions. Lifting 50 pounds occasionally and benefits are offered.