Healthcare Customer Support & Finance Advocate (Day Shift)

Munson Healthcare; Traverse City (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

Munson Medical Center in Traverse City seeks a Customer Service Support Representative to handle patient and guarantor inquiries related to insurance, billing, and payment options. The role emphasizes accurate data entry and proactive communication to resolve account issues.

The position is on-site at Munson Medical Center, with day shift hours and full-time status. A healthcare/financial/customer service background is preferred, and a degree is valued.

Qualifications

• Associate's degree or two years of experience in healthcare, financial, or customer service setting.

Responsibilities

• Handle questions from patients or interested persons concerning insurance, credit, or other problems relating to the hospital.
• Input data accuracy and input on Star system.
• Interview patients and relatives by in person or by phone for payment arrangements or assistance.
• Take payments and make payment arrangements on unpaid balances; verify insurance benefits on problem accounts; make collection calls.

Skills

Customer service

Data entry

Phone communication

Education

Associate's degree

Tools

Star system

Job description

Munson Medical Center in Traverse City seeks a Customer Service Support Representative to handle patient and guarantor inquiries related to insurance, billing, and payment options. The role emphasizes accurate data entry and proactive communication to resolve account issues.

The position is on-site at Munson Medical Center, with day shift hours and full-time status. A healthcare/financial/customer service background is preferred, and a degree is valued.