Patient Experience Front Desk Specialist

Munson Healthcare; Traverse City (MI); On-site; USD 16,531 - 24,796; Full time

Job summary

Munson Healthcare in Traverse City, MI is seeking a Medical Business Associate (Receptionist) to be the first point of contact for patients and families, handling registration and appointment scheduling with a friendly, professional approach.

You will verify patient information, navigate registration systems, and support the care team. This role emphasizes accurate data entry, excellent service, and a patient-centered experience in a community hospital setting.

Qualifications

• High school graduate or GED.
• 6 months to 1 year Customer Service experience required.
• Proficient in typing, Windows, and experience with multiple computer systems.

Responsibilities

• You are the first point of contact for patients & their families. Your interaction and efficiency start the path for an exceptional experience of care, wellness, and healing.
• You will obtain/verify all required patient and insurance information and enter the information into the registration system accurately.
• You will schedule patient appointments which may include return office visits, referrals, diagnostic testing/procedures.
• You will greet patients professionally in person and over the telephone and respond effectively to patients and their families.

Skills

Customer Service

Typing

Windows

Education

High school diploma or GED

Tools

Registration systems

Job description

Munson Healthcare in Traverse City, MI is seeking a Medical Business Associate (Receptionist) to be the first point of contact for patients and families, handling registration and appointment scheduling with a friendly, professional approach.

You will verify patient information, navigate registration systems, and support the care team. This role emphasizes accurate data entry, excellent service, and a patient-centered experience in a community hospital setting.