Customer Service Support Rep (Traverse City - MMC - Day shift)

Munson Healthcare; Traverse City (MI); On-site; USD 34,000 - 42,000; Full time

Job summary

Munson Medical Center in Traverse City seeks a Customer Service Support Representative to handle patient and guarantor inquiries related to insurance, billing, and payment options. The role emphasizes accurate data entry and proactive communication to resolve account issues.

The position is on-site at Munson Medical Center, with day shift hours and full-time status. A healthcare/financial/customer service background is preferred, and a degree is valued.

Qualifications

• Associate's degree or two years of experience in healthcare, financial, or customer service setting.

Responsibilities

• Handle questions from patients or interested persons concerning insurance, credit, or other problems relating to the hospital.
• Input data accuracy and input on Star system.
• Interview patients and relatives by in person or by phone for payment arrangements or assistance.
• Take payments and make payment arrangements on unpaid balances; verify insurance benefits on problem accounts; make collection calls.

Skills

Customer service

Data entry

Phone communication

Education

Associate's degree

Tools

Star system

Job description

Customer Service Support Rep (Traverse City - MMC - Day shift)

• Full-time
• Shift: Day Shift
• Status: Full Time

More Than Just Care,It’sCommunity

Imagine doing meaningful work in a place where peoplevacation.That’slife at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.

If you want a career in healthcare and alifestylemost people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just beMunson Material.To us, that means teammates who live by our values ofexcellence,teamness, positivity, creativity,and a commitment to creatingexceptional experiencesfor our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You

Grow: Tuition reimbursement, in-person and onlinedevelopment,and access to ourcareer hubto help you advance.

Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and freeindividualretirement counseling.

Be Well: Freewellness platform for you and your family,pluspersonalizedsupport for personal or family challenges.

Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings

A Day In The Life

• Handles questions from patients or interested persons concerning insurance, credit, or other problems relating to the hospital.
• Responsible for data accuracy and input on Star.
• Interviews in person or by phone, patients and relatives requesting payment arrangements or assistance.
• Resolves problems regarding insurance, lack of information, and provides financial assistance as required. Takes payments and makes payment arrangements on any unpaid balances.Verifies insurance benefits on problem accounts.Makes collection telephone calls.Handles incoming collection calls.
• Works daily and weekly reports. Works delinquent payment plans.Dictates and sends collection letters as required. Handles problem patient correspondence.
• Interviews prospective charity recipients and determines eligibility records bad debt payments and provides information for collection agencies, in order to facilitate collection.
• Assists with Munson Healthcare Affiliate accounts: posts notes, bills insurance, receives payment, coordinates refunds, and makes collection calls. Refers uncollectables to the collection agency.Files claim with Probate Court against deceased patient’s estate.
• Performs any other clerical duties relating to this job as directed by the Office Coordinator(s), Manager(s), or Director.Maintains the confidentiality of all information exposed to while an employee of Munson Medical Center.

What's Required

• Associate's degree, preference given to a degree in finance, business, and/or healthcare.
• OR two years of experience in a healthcare, financial or customer service setting.

This position is onsite at Munson Medical Center in the General Regisitration area.

Monday - Friday - 8AM -4:30PM

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.