Healthcare Customer Support & Education Specialist

Lincare-085e31c; Lexington (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and视ion

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Other benefits

Job summary

Lincare in Lexington, NC is seeking a customer service representative to assist patients and caregivers with product/service questions, order entry, and education. This role involves documenting calls, verifying orders, and updating demographic information to ensure accurate records.

The position requires strong communication, basic math for dosage frequencies, and the ability to train or support colleagues as needed. On-site work with standard benefits is provided.

Qualifications

• Reads and analyzes patient orders and documentation.
• Communicates effectively with coworkers and patients.
• Assists with training of employees.
• Calculates figures and amounts for frequency and doses.
• Follows oral and written instructions with good judgment.

Responsibilities

• Communicate with customers via inbound and outbound calls and automated dialer-generated calls.
• Assess customer needs for additional products/services.
• Assess customer compliance with physician orders.
• Provide information and education about products/services to customers.
• Document calls in the computerized record-keeping system.
• Enter customer orders in the computerized system.
• Verify and update demographic information in records.

Skills

Communication

Documentation

Training support

Data entry

Math calculations

Education

High School Diploma or GED

1–3 months related experience or training

Tools

Computer entry

Job description

Lincare in Lexington, NC is seeking a customer service representative to assist patients and caregivers with product/service questions, order entry, and education. This role involves documenting calls, verifying orders, and updating demographic information to ensure accurate records.

The position requires strong communication, basic math for dosage frequencies, and the ability to train or support colleagues as needed. On-site work with standard benefits is provided.