Patient Care & Product Education Specialist

Lincare; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare is seeking a customer service representative to communicate with customers by inbound and outbound calls, educate them about products and services, and document interactions in the system.

You will assess customer needs, verify physician orders, and enter orders while maintaining accurate demographic information. This role may involve collaboration with a healthcare-focused team in Charlotte, NC.

Qualifications

• Experiences communicating with customers via calls.
• Ability to document calls in computerized record keeping system.
• Ability to assess customer needs for products/services.

Responsibilities

• Communicates with customers via inbound/outbound calls and automated dialer.
• Assesses customer needs for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers about products/services.
• Documents calls in computerized records.
• Enters customer orders into the system.
• Verifies and updates demographic information in records.

Skills

Customer communication

Needs assessment

Problem resolution

Documentation

Order entry

Tools

CRM system

Job description

Lincare is seeking a customer service representative to communicate with customers by inbound and outbound calls, educate them about products and services, and document interactions in the system.

You will assess customer needs, verify physician orders, and enter orders while maintaining accurate demographic information. This role may involve collaboration with a healthcare-focused team in Charlotte, NC.