Pharmacy Customer Care Specialist | Growth & Benefits

Lincare; Lexington (NC); Sur place; USD 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

Comprehensive medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Résumé du poste

Lincare in Lexington, NC seeks a customer service/pharmacy support associate to interact with customers, answer questions, and support compliance with physician orders. You will handle inbound and outbound calls, educate customers about products/services, and document interactions in the system.

This role involves updating demographic information, processing orders, and ensuring accurate records while supporting training initiatives as needed.

Qualifications

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsabilités

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Connaissances

Document analysis

Pharmacy terminology

Communication

Training others

Dosage calculations

Follow instructions

Formation

HS Diploma / GED

Licensing requirements

Outils

Computer entry

Description du poste

Lincare in Lexington, NC seeks a customer service/pharmacy support associate to interact with customers, answer questions, and support compliance with physician orders. You will handle inbound and outbound calls, educate customers about products/services, and document interactions in the system.

This role involves updating demographic information, processing orders, and ensuring accurate records while supporting training initiatives as needed.