Healthcare Customer Support & Education Specialist

Lincare Holdings Inc.; Herrin (IL); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition reimbursement

Descripción de la vacante

Lincare Holdings Inc. in the United States is seeking a customer service associate to answer questions, resolve problems, determine ongoing and additional product/service needs, and support compliance to physician direction.

The role involves handling inbound and outbound calls, educating customers about products/services, documenting interactions in our systems, and updating demographic information as needed, with opportunities for training and advancement within a patient-focused environment.

Formación

• Read and analyze patient orders.
• Effectively communicate with coworkers and patients.
• Assist in training employees.
• Calculate figures for frequency and doses dispensed.
• Follow oral and written instructions with good judgement.

Responsabilidades

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Conocimientos

Document analysis

Customer communication

Training others

Dose calculation

Instruction following

Educación

High School Diploma or GED

Herramientas

Data entry

Descripción del empleo

Lincare Holdings Inc. in the United States is seeking a customer service associate to answer questions, resolve problems, determine ongoing and additional product/service needs, and support compliance to physician direction.

The role involves handling inbound and outbound calls, educating customers about products/services, documenting interactions in our systems, and updating demographic information as needed, with opportunities for training and advancement within a patient-focused environment.