Healthcare Customer Support and Compliance Specialist

Lincare Holdings; Springfield (OR); On-site; USD 24,796 - 30,307; Full time

Job summary

Lincare Holdings is seeking a customer-focused employee in Oregon to assist customers by answering questions, resolving issues, and supporting ongoing product/service needs under physician guidance.

Responsibilities include handling inbound/outbound calls, documenting interactions, entering orders, verifying demographics, and participating in training others while adhering to prescription terminology and compliance requirements.

Qualifications

• High School Diploma or GED or 1–3 months related experience
• Computer entry required
• Licensing requirements may apply by location

Responsibilities

• Answer questions and resolve customer issues via calls
• Document calls in the computerized record system
• Enter customer orders in the system
• Verify and update demographics in records
• Read and analyze patient orders and prescription terminology
• Collaborate with coworkers and trainees

Skills

Customer communication

Data entry

Prescription terminology

Team training

Demographic update

Education

High School Diploma or GED

Job description

Lincare Holdings is seeking a customer-focused employee in Oregon to assist customers by answering questions, resolving issues, and supporting ongoing product/service needs under physician guidance.

Responsibilities include handling inbound/outbound calls, documenting interactions, entering orders, verifying demographics, and participating in training others while adhering to prescription terminology and compliance requirements.