Healthcare Customer Service Specialist

Lincare Holdings Inc.; Weirton (WV); On-site; USD 19,000 - 26,000; Full time

Job summary

Lincare Holdings Inc. in the United States is seeking a customer service/solutions associate to handle inbound and outbound calls, educate customers on products/services, and document interactions.

The role includes order entry, demographic updates, and ensuring compliance with physician directions. The position requires readiness to train others, read patient orders, and accurately process figures related to frequencies and doses, with attention to detail and clear communication with coworkers

Qualifications

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Customer communication

Documentation

Data entry

Order entry

Demographic data management

Education

High School Diploma or GED

Tools

Computer systems

Job description

Lincare Holdings Inc. in the United States is seeking a customer service/solutions associate to handle inbound and outbound calls, educate customers on products/services, and document interactions.

The role includes order entry, demographic updates, and ensuring compliance with physician directions. The position requires readiness to train others, read patient orders, and accurately process figures related to frequencies and doses, with attention to detail and clear communication with coworkers