Healthcare Customer Service & Intake Specialist

Lifespan; East Providence (RI); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Health benefits? (not specified)

Job summary

Brown University Health seeks a customer-focused admissions specialist to manage the intake process, determine service needs, and initiate appropriate service delivery. The role emphasizes high-level customer service for internal and external customers in a fast-paced environment.

Employees model Brown University Health values—Compassion, Accountability, Respect, and Excellence—while ensuring accurate data handling, payer verifications, and seamless service delivery across multiple channels.

Qualifications

• The minimum of a High School diploma or general education degree (GED) is required.
• Must be able to use computers proficiently.
• The ability to read and comprehend simple instructions, short correspondence, and memos.
• Additionally, the incumbent must have the ability to document medical information as relayed by phone; to effectively present information to physicians, clients, insurers and other employees of the organization; perform simple mathematical calculations with whole numbers, common fractions and decimals; to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; and, to deal with problems involving several concrete variables in standardized situations.

Responsibilities

• Answer each phone call using organization protocol and handle calls to satisfy caller needs.
• Speak knowledgeably of all available services in responses to inquiries to ensure customer satisfaction and coordination of services.
• Take customer orders for installation, discontinuance or change in service and handle related inquiries.
• Gathers data including sales activity by referral source for reports; generates activity reports and orders unable to fill.
• Intake patient information from various sources; record detailed clinical, financial and demographic data.
• Verify insurance authorizations and payor requirements; assist with sales of new or additional services.

Education

High School diploma or GED

Job description

Brown University Health seeks a customer-focused admissions specialist to manage the intake process, determine service needs, and initiate appropriate service delivery. The role emphasizes high-level customer service for internal and external customers in a fast-paced environment.

Employees model Brown University Health values—Compassion, Accountability, Respect, and Excellence—while ensuring accurate data handling, payer verifications, and seamless service delivery across multiple channels.