Healthcare Client Care Specialist

Brown University Health; Providence (RI); On-site; USD 25,000 - 36,000; Full time

Job summary

Brown University Health at The Miriam Hospital in Providence, RI seeks an experienced admissions specialist to handle the admission process and provide high-level customer service to patients and staff. You will ensure accurate data intake, verify authorizations, and coordinate services to meet patient needs.

The role emphasizes compassionate, efficient support, adherence to Joint Commission standards, and effective communication with payers, providers, and internal teams.

Qualifications

• Requires high school diploma or GED.
• Proficient computer use.
• Ability to read and comprehend simple instructions and memos.
• Ability to document medical information and communicate with physicians, clients, insurers and other employees.

Responsibilities

• Answer calls and provide service per protocol.
• Explain services and coordinate care with callers.
• Take orders for installation, discontinuance or change in service.
• Investigate complaints and report issues to supervisor.
• Gather data for reports and intake patient information.
• Determine availability of supplies/equipment and verify authorizations.

Skills

Customer service

Call center experience

Communication

Computer proficiency

Education

High School diploma or GED

Job description

Brown University Health at The Miriam Hospital in Providence, RI seeks an experienced admissions specialist to handle the admission process and provide high-level customer service to patients and staff. You will ensure accurate data intake, verify authorizations, and coordinate services to meet patient needs.

The role emphasizes compassionate, efficient support, adherence to Joint Commission standards, and effective communication with payers, providers, and internal teams.