Patient Access & Financial Concierge

Lifespan; Fall River (MA); On-site; USD 24,479 - 35,652; Full time

Job summary

Brown University Health is seeking a Patient Access Specialist to ensure accurate patient identification, facilitate timely payments, and deliver superior customer service to patients and internal/external customers.

Employees model organizational values, uphold HIPAA and regulatory requirements, and collaborate with departments to maintain smooth patient flow. This role emphasizes accuracy in data collection and compassionate service across shifts.

Qualifications

• 1-2 years experience in a hospital/clinic/physician office or related field preferred.
• Aptitude for / familiarity with patient access tools, systems, and technologies.
• Microsoft Office required, Meditech, Athena preferred.
• Excellent customer service/communications skills.
• Comfortable with collection process.
• Comfortable with securing solutions for uninsured patients.
• Knowledge of Medical Terminology preferred.
• Proven ability and/or expressed willingness to work as part of a team.

Responsibilities

• Greets, receives and escorts patients as required and consistent with customer service guidelines.
• Collects and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in hospital computer system(s).
• Responsible for consistent and accurate use and execution of department SOP's and supporting tools, software, websites.
• Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same.
• Screens self pay patients, identifies potential solution(s), and facilitates solution application process or patient payment as appropriate.
• Interviews patients bedside as needed to facilitate timely and effective solutions (ED only).
• Assists patients in establishing secured installments plans when applicable.
• Ensures all hospital and regulatory requirements are met (including signatures, distributing patient rights, HIPAA requirements etc.).
• Ensures completion of registration paperwork to facilitate efficient patient flow.
• Meets performance standards established by Patient Access leadership, including quality, collections, customer service, screening/solution rates, productivity.
• Delivers exemplary customer service for patients in accordance with hospital expectations/guidelines.
• Works effectively with patient access peers and other hospital departments.
• Performs other duties as assigned.

Skills

Customer service

Communication

Teamwork

HIPAA knowledge

Education

High School Diploma or equivalent

Medical Assistant or Medical Terminology course

Associate degree or equivalent

Tools

Meditech

Athena

Microsoft Office

Job description

Brown University Health is seeking a Patient Access Specialist to ensure accurate patient identification, facilitate timely payments, and deliver superior customer service to patients and internal/external customers.

Employees model organizational values, uphold HIPAA and regulatory requirements, and collaborate with departments to maintain smooth patient flow. This role emphasizes accuracy in data collection and compassionate service across shifts.