Patient Services & Admissions Specialist

Brown-University-Health-1; Providence (RI); On-site; USD 25,000 - 36,000; Part time

Job summary

Brown University Health is seeking a customer service oriented admissions specialist to handle intake, collect clinical and demographic data, and verify payor information. You will communicate with patients, physicians and insurers to assure accurate processing and timely service delivery.

The role emphasizes adherence to Joint Commission standards, professional communication, and compassionate care for internal and external customers within a hospital setting.

Qualifications

• High School diploma or GED required.
• Ability to use computers proficiently.
• Ability to read and comprehend simple instructions and memos.
• Ability to document medical information and present to physicians/clients/insurers.

Responsibilities

• Answer phone calls and route inquiries per protocol.
• Explain services clearly to ensure coordination and satisfaction.
• Intake patient information and record detailed data.
• Verify payor requirements and obtain authorizations.
• Support billing and ensure paperwork is complete per standards.
• Monitor daily customer service activities and drive quality improvements.

Skills

Customer service

Data entry

Medical terminology

Computer skills

Communication skills

Education

High School diploma or GED

Job description

Brown University Health is seeking a customer service oriented admissions specialist to handle intake, collect clinical and demographic data, and verify payor information. You will communicate with patients, physicians and insurers to assure accurate processing and timely service delivery.

The role emphasizes adherence to Joint Commission standards, professional communication, and compassionate care for internal and external customers within a hospital setting.