HR Experience Associate II: Employee Services

University of Utah; Salt Lake City (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

University of Utah Health Hospitals and Clinics in Salt Lake City seeks an Employee Experience Associate II to support HR services within a centralized shared services team. The role emphasizes accurate processing of employee records, onboarding coordination, benefits enrollment, and complex inquiries.

You will handle leave of absence documentation, ePAF requests, and cross‑functional collaboration with Talent Acquisition and Benefits teams.

Qualifications

• Associate's degree in human resources, business, or related field or equivalency.
• Two years of customer service, HR, or business administration experience.
• Experience with HR systems is a plus.

Responsibilities

• Coordinate onboarding with Talent Acquisition and the Work Wellness Center teams to ensure all requirements are met for onboarding.
• Produces roster for New Employee Orientation within agreed upon schedule to meet needs of cross-functional teams across the health system.
• Supports benefits enrollment process, including staff eligibility and enrollment into eligible benefit programs, online enrollment support, associated document processing, and coordination of data transfers to external carriers.
• Coordinates benefits billing processes for team members in unpaid but benefitted status.
• Supports and completes advanced benefits processes, including but not limited to: tuition reduction processes, W‑2 needs for termed and unpaid team members, bridge in service requests, EOI documentation, urgent benefit enrollment or updates with vendors/carriers, PTO donations, URS forms, etc.
• Provides support for leave of absence application and documentation processes.
• Works with leaders to complete ePAF requests.

Skills

Communication skills

Attention to detail

Independent work

Prioritization

MS Office Suite

HR procedures knowledge

Education

Associate degree in HR or related field

Customer service experience

Tools

PeopleSoft

Kronos

ICIMS

Job description

University of Utah Health Hospitals and Clinics in Salt Lake City seeks an Employee Experience Associate II to support HR services within a centralized shared services team. The role emphasizes accurate processing of employee records, onboarding coordination, benefits enrollment, and complex inquiries.

You will handle leave of absence documentation, ePAF requests, and cross‑functional collaboration with Talent Acquisition and Benefits teams.