Customer Service Agent II, Work From Home

Sutter Health; West Valley City (UT); Vor Ort; USD 36.000 - 50.000; Vollzeit

Benefits dieser Stelle

Benefits

Zusammenfassung

Sutter Health in Utah (West Valley City) seeks a Customer Service/Support professional to handle incoming inquiries and service requests from patients, employees, providers, vendors and others, delivering accurate, timely information with top-tier customer service.

You will support one or more service delivery teams, build collaborative relationships, protect patient and employee privacy, and help improve business processes while complying with all regulations.

Qualifikationen

• HS Diploma or GED is required.
• At least 1 year of recent relevant experience.
• Strong written and verbal communication skills.
• Ability to work with confidential information.

Aufgaben

• Receive and respond to inquiries via phone, email, and web portal with accurate information.
• Support service delivery teams and maintain strong customer relationships.
• Ensure privacy and safety of employee and patient information.
• Work independently or as part of a team to manage multiple tasks.
• Adhere to regulations and internal procedures.

Kenntnisse

Customer service

Written & verbal comms

Time management

Confidential info handling

Team collaboration

Ausbildung

HS Diploma or GED

Tools

Multi-line phones

Printers

Copiers

Scanners

Jobbeschreibung

We are so glad you are interested in joining Sutter Health!

Organization

SHSO-Sutter Health System Office-Valley

Position Overview

Receives incoming inquiries and service requests from patients, employees, providers, vendors and others, via phone, email, web portal, etc. and responds to each with accurate and timely information utilizing the highest customer service and quality standards. Works as part of a team and others to support one or more of the service delivery teams. Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety of our employee and patient information.

Education

Job Description:

• HS Diploma or General Education Diploma (GED)
  
  

Typical Experience

• 1 year recent relevant experience.
  
  

Skills And Knowledge

• Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing.
• Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
• Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline.
• Requires the ability to work with and maintain confidential information.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Build collaborates relationships with peers and other healthcare providers to achieve departmental and corporate objectives.
• Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners.
  
  

Job Shift

Days

Schedule

Full Time

Shift Hours

8

Days Of The Week

Monday - Friday

Weekend Requirements

None

Benefits

Yes

Unions

No

Position Status

Non-Exempt

Weekly Hours

40

Employee Status

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $26.02 to $36.43 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.