Customer Service Agent II

Sutter Health; United States; Remoto; USD 29.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Benefits

Descrizione del lavoro

Sutter Health in Utah seeks a customer-focused HR/Payroll support professional to handle inquiries from patients, employees, providers and vendors. You will work within established procedures to deliver accurate information and timely service, while protecting privacy and confidential data.

You’ll support service delivery teams and help identify process improvements. Ideal candidates will have HS diploma, 1 year experience in HR/payroll/revenue cycle and proficiency with Microsoft Office and

Competenze

• HS diploma or equivalent
• 1 year experience in HR, Payroll, Accounts Payable, Supply Chain, and/or Revenue Cycle
• 1 year experience with Microsoft Office and information systems or database programs

Mansioni

• Receives inquiries from patients, employees, providers, vendors and others via phone, email, or web portal and responds with accurate information.
• Works with service delivery teams to support operations and improve processes.
• Maintains strong relationships with customers to ensure satisfaction and privacy compliance.

Conoscenze

Customer service

Written and verbal communication

Time management

Confidential information handling

Independent and team work

Problem solving

Collaboration with healthcare

Office equipment operation

Formazione

HS Diploma or equivalent

Strumenti

Microsoft Office

Email systems

Information systems

Database programs

Descrizione del lavoro

We are so glad you are interested in joining Sutter Health!

Organization:

S3-Sutter Shared Services-Utah

Position Overview:

Receives incoming inquiries and service requests from patients, employees, providers, vendors and others, via phone, email, web portal, etc. and responds to each with accurate and timely information utilizing the highest customer service and quality standards. Works as part of a team and others to support one or more of the service delivery teams. Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety of our employee and patient information.

Job Description :

EDUCATION

• Equivalent experience will be accepted in lieu of the required degree or diploma.
• HS Diploma or equivalent education/experience

PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:

• 1 years experience in Human Resources, Payroll, Accounts Payable, Supply Chain, and/or Revenue Cycle.
• 1 years experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs.

SKILLS AND KNOWLEDGE

• Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing.
• Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
• Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline.
• Requires the ability to work with and maintain confidential information.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Build collaborate relationships with peers and other healthcare providers to achieve departmental and corporate objectives.
• Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners.

Job Shift:

Varied

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

None

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $20.82 to $29.15 / hour. B State Pay Range Pay Range is $23.42 to $26.13 / hour. A State Pay Range Pay Range is $26.02 to $29.03 / hour. California Bay Area Pay Range Pay Range is $29.93 to $33.40 / hour.

The posted pay range is based on the position’s primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.