Healthcare Customer Care Supervisor: Lead, Coach & Grow

Inmar Inc.; Winston-Salem (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) retirement plans with company 


Health Spending Accounts (HSA/FSA)

Flexible time off and paid holidays

Tuition Reimbursement andCertification

Wellness and Mental Health counseling

Job summary

Inmar Inc. is seeking a Supervisor for Healthcare Customer Care in Winston-Salem, NC.

This role leads Tier1 representatives, delivering coaching, guidance, and professional support while preparing the team to support additional healthcare products and new technology, including live messaging, AI-assisted support tools, and automation. Success is measured by meaningful coaching, ownership, and improved customer experiences.

Qualifications

• Experience coaching, developing, and guiding others while building trust and accountability.
• Strong communication and interpersonal skills, including listening, giving feedback, addressing concerns, and maintaining relationships.
• Ability to organize work, identify performance gaps, and follow through on commitments.
• Curiosity and adaptability, with willingness to learn new products and technology.

Responsibilities

• Lead and develop Tier1 Customer Care Representatives through weekly 1‑1 coaching, feedback, recognition, and growth discussions.
• Manage daily Tier1 operations, balance staffing, workloads, and service expectations to ensure consistent support.
• Escalate issues to Tier2 and other internal partners with clear documentation.
• Collaborate with Supervisors to expand Tier1 support across healthcare products and adopt new tools.
• Look for process improvements and lead initiatives with cross‑functional teams.

Job description

Inmar Inc. is seeking a Supervisor for Healthcare Customer Care in Winston-Salem, NC.

This role leads Tier1 representatives, delivering coaching, guidance, and professional support while preparing the team to support additional healthcare products and new technology, including live messaging, AI-assisted support tools, and automation. Success is measured by meaningful coaching, ownership, and improved customer experiences.