Healthcare Customer Care Supervisor: Lead & Elevate Teams

Inmar Inc.; North Carolina; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) with company match

HSA/FSA

Flexible time off

11 paid holidays

Tuition reimbursement

Wellness resources

Job summary

Inmar Inc. is seeking a Supervisor for Healthcare Customer Care in Winston-Salem, NC. You will lead a Tier 1 team, coach staff, and ensure timely, accurate, and professional service while embracing new tools like live messaging and AI-assisted support.

The role focuses on developing people, improving processes, and expanding Tier 1 support across healthcare products, with cross-functional collaboration to optimize customer outcomes.

Qualifications

• Experience coaching, developing, and guiding others while building trust, encouraging accountability, and helping people succeed.
• Strong communication and interpersonal skills, including the ability to listen, provide constructive feedback, address concerns directly, and maintain productive relationships.
• The ability to organize work, identify performance or process gaps, make informed decisions, and follow through on commitments.

Responsibilities

• Lead and develop Customer Care Representatives through weekly 1-1 coaching, regular feedback, recognition, and meaningful conversations about performance and growth.
• Oversee daily Tier 1 operations, balancing staffing coverage, workloads, and service expectations to ensure consistent, dependable support.
• Work with Tier 2 and cross-functional partners to improve issue resolution at first contact and reduce knowledge gaps.

Skills

Team leadership

Coaching

Customer service

Communication

Problem solving

Change management

Tools

CRM software

Live messaging

AI-assisted tools

Automation

Job description

Inmar Inc. is seeking a Supervisor for Healthcare Customer Care in Winston-Salem, NC. You will lead a Tier 1 team, coach staff, and ensure timely, accurate, and professional service while embracing new tools like live messaging and AI-assisted support.

The role focuses on developing people, improving processes, and expanding Tier 1 support across healthcare products, with cross-functional collaboration to optimize customer outcomes.