Healthcare CS Supervisor - Lead & Coach High-Volume Teams

R1 RCM, Inc.; United States; Remote; USD 48.000 - 81.000; Vollzeit

Zusammenfassung

R1 RCM Inc. is a leading provider transforming patient experience and financial performance for hospitals, health systems and medical groups.

We seek a Supervisor, Customer Service to oversee Team Lead(s) and Representatives for multiple clients, providing training and coaching to meet quality and production targets in a high-volume healthcare call center. The ideal candidate has 5 years of leadership in a healthcare call center, with experience guiding 40–100+ calls per day per representative

Qualifikationen

• 5 years leadership experience in a healthcare call center.
• Experience guiding 40–100+ calls per day per representative.
• Knowledge of KPI reporting and ACD metrics.
• Working knowledge of EMR systems (EPIC, Meditech, Cerner).

Aufgaben

• Oversee Team Lead(s) and Representatives for one or more clients.
• Provide daily training and coaching to improve quality and production metrics.
• Maintain performance to meet client objectives and drive success.
• Create and sustain a solid virtual team through regular communication with Team Leads and Representatives.

Kenntnisse

Leadership

Call center management

KPI reporting

Training & coaching

Team building

Ausbildung

High school diploma

Tools

EPIC

Meditech

Cerner

Jobbeschreibung

R1 RCM Inc. is a leading provider transforming patient experience and financial performance for hospitals, health systems and medical groups.

We seek a Supervisor, Customer Service to oversee Team Lead(s) and Representatives for multiple clients, providing training and coaching to meet quality and production targets in a high-volume healthcare call center. The ideal candidate has 5 years of leadership in a healthcare call center, with experience guiding 40–100+ calls per day per representative