Patient Care & Orders Support Specialist

Byram Healthcare Centers Inc; Worcester (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision care

401(k)

Paid time off

Job summary

Accendra Health in Worcester, MA is hiring a Customer Service Representative to provide a positive experience for our patients. You will educate patients on products and services, listen to concerns, and place supply orders in a high-volume inbound call center.

The role requires strong communication skills, 1-2 years of customer service experience, and the ability to navigate multiple platforms. We offer competitive benefits and a supportive team environment.

Qualifications

• 1-2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office and the ability to navigate multiple platforms.
• Ability to learn our brand products and therapies.

Responsibilities

• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools and resources to assist in order entry.
• Use full product knowledge of therapies to service patients.
• Communicate effectively with patients, teammates, healthcare professionals and sales team.
• Consistently meet required KPIs.
• Perform other duties as required.

Skills

Customer service

Communication skills

Call center

Ability to learn products

Education

High School Diploma

Tools

MS Office

Job description

Accendra Health in Worcester, MA is hiring a Customer Service Representative to provide a positive experience for our patients. You will educate patients on products and services, listen to concerns, and place supply orders in a high-volume inbound call center.

The role requires strong communication skills, 1-2 years of customer service experience, and the ability to navigate multiple platforms. We offer competitive benefits and a supportive team environment.