Healthcare Customer Care Specialist – Billing & Insurance

QUIPT HOME MEDICAL INC; Lee's Summit (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Short/Long Term Disability

Life Insurance

Generous PTO

Paid Holidays

401K

401K match

Competitive Pay

Job summary

Quipt Home Medical is seeking a Customer Service Representative to be the primary contact for patients, caregivers, and providers. You will manage orders, verify insurance, and ensure accurate documentation while delivering friendly, professional service.

Responsibilities include answering calls, directing inquiries, and supporting scheduling and billing tasks. Ideal candidates have clerical or CS experience and strong communication skills in a fast-paced setting.

Qualifications

• High School Diploma or equivalent is required.
• Experience in a clerical or customer service environment preferred.
• Proficiency with Microsoft Office (Word, Excel) is required.
• Strong communication and interpersonal skills are essential.
• Ability to manage multiple tasks and phone lines professionally.

Responsibilities

• Serve as direct point of contact for patients, caregivers, referrals, and commercial accounts.
• Assist with order intake, processing, and documentation.
• Verify insurance eligibility and obtain required authorizations when needed.
• Greet visitors, handle calls, and direct inquiries to the appropriate personnel.
• Support delivery scheduling and coordinate with caregivers and clinical staff.
• Maintain patient files and ensure timely completion of paperwork.

Skills

MS Office

General office skills

Strong communication

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Quipt Home Medical is seeking a Customer Service Representative to be the primary contact for patients, caregivers, and providers. You will manage orders, verify insurance, and ensure accurate documentation while delivering friendly, professional service.

Responsibilities include answering calls, directing inquiries, and supporting scheduling and billing tasks. Ideal candidates have clerical or CS experience and strong communication skills in a fast-paced setting.