Healthcare Customer Care Specialist

Quipt Home Medical, Corp.; Columbus (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Short Term Disability & Long Term Dis.

Life Insurance

Generous PTO plan

Paid Holidays

401K

401K match

Competitive Pay

Job summary

Quipt Home Medical, Corp. is seeking a Customer Service Representative to be the primary contact for patients, caregivers, referral sources, and commercial accounts. The role involves handling inquiries, verifying insurance, processing orders, and coordinating deliveries with care teams.

The CSR will maintain documentation, resolve complaints, and support the overall customer experience while adhering to company policies and procedures.

Qualifications

• High School Diploma or equivalent.
• Previous experience in a Clerical or Customer Service environment.
• Knowledge of Microsoft Office (Word, Excel) etc.
• Proficient general office skills (typing, computer, fax, filing, multiple phone line).

Responsibilities

• Greet and assist patients, caregivers, referrals, and commercial accounts in person, by phone, or online.
• Process orders accurately and timely according to procedures.
• Verify insurance and eligibility for third-party billing when appropriate.
• Provide product and service information and resolve complaints.
• Ensure patient files are current and properly filed.
• Coordinate delivery/pickup times with patients and caregivers.
• Maintain professional communication and follow company procedures.

Skills

Customer service

Office skills

Communication skills

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Quipt Home Medical, Corp. is seeking a Customer Service Representative to be the primary contact for patients, caregivers, referral sources, and commercial accounts. The role involves handling inquiries, verifying insurance, processing orders, and coordinating deliveries with care teams.

The CSR will maintain documentation, resolve complaints, and support the overall customer experience while adhering to company policies and procedures.