Healthcare Contact Center Specialist - Frontline Support

Baylor Scott & White Health; Frisco (TX); Presencial; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

401(k) match

Tuition Reimbursement

PTO accrual

Resumo da oferta

Baylor Scott & White Health is seeking a Contact Center Specialist 1 to serve as the front-line support for patient and provider inquiries in Frisco, TX. The role involves handling calls, emails, and electronic requests, assisting with scheduling, finances, and information provision, while delivering professional and courteous service.

The position emphasizes accuracy, timely responses, and collaboration with clinical staff to ensure patient needs are met in a fast-paced environment.

Qualificações

• Experience in a call center, customer service and/or healthcare setting preferred.
• HS diploma or GED required.
• Strong communication and customer service skills.
• Excellent data entry and typing accuracy.

Responsabilidades

• Respond to routine inquiries via inbound calls, emails, and electronic requests.
• Provide information, schedule appointments, and assist with financial clearance as needed.
• Collaborate with providers and staff to meet patient needs.
• Document all contacts and update records accurately.
• Escalate priority issues and triage as appropriate.

Conhecimentos

Call center experience

Communication skills

Typing

Data entry

Patient portal knowledge

Formação académica

High school diploma or GED

Ferramentas

EMR systems

Phone/telephony systems

Descrição da oferta de emprego

Baylor Scott & White Health is seeking a Contact Center Specialist 1 to serve as the front-line support for patient and provider inquiries in Frisco, TX. The role involves handling calls, emails, and electronic requests, assisting with scheduling, finances, and information provision, while delivering professional and courteous service.

The position emphasizes accuracy, timely responses, and collaboration with clinical staff to ensure patient needs are met in a fast-paced environment.