RN Team Lead — Healthcare Call Center

Ashfield Healthcare, LLC; Yardley (WA); Hybrid; USD 40,000 - 73,000; Full time

Job summary

Inizio Engage is seeking a Training & Operations specialist to bridge client account management with call center teams in healthcare. You will support leadership, update training materials, and ensure HIPAA compliance while driving program metrics and quality.

The role requires an active U.S. healthcare license and call center training experience, with the ability to lead meetings and train across multiple programs. Competitive pay and benefits are offered.

Qualifications

• Current U.S. healthcare professional license: RN with 2+ years in training or leadership in a Call Center.
• Preferred 3+ years in Gastroenterology/Hepatology with liver disease progression knowledge.
• Ability to join frequent meetings and calls without disruption.

Responsibilities

• Provide intermediary service between Client Account Manager or designee and Call Center Communicators.
• Support senior leaders in project initiatives and objectives.
• Update training materials and conduct trainings as directed.
• Investigate inquiries and complaints and handle escalations for programs.
• Inform Supervisors and Client Management of system failures/slow-downs.
• Assist with call monitoring and provide feedback to Call Center Communicators.
• Lead by example, ensuring compliance and core values.
• Accurately collect information and document data in project databases.

Skills

RN license

Call center leadership

Training experience

Healthcare experience

Tools

Word

Excel

Outlook

Job description

Inizio Engage is seeking a Training & Operations specialist to bridge client account management with call center teams in healthcare. You will support leadership, update training materials, and ensure HIPAA compliance while driving program metrics and quality.

The role requires an active U.S. healthcare license and call center training experience, with the ability to lead meetings and train across multiple programs. Competitive pay and benefits are offered.