Bilingual Healthcare Call Center Supervisor

Inizio Engage; Fort Washington (Montgomery County); On-site; USD 60,000 - 111,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid time off

401(k) with company match

Holidays and recognition programs

Job summary

Inizio Engage is seeking a Call Center Supervisor to lead a patient-focused call center supporting a leading biopharmaceutical partner. You will supervise day-to-day operations, coach staff, implement performance standards, and ensure service levels meet client KPIs while maintaining HIPAA compliance.

The role requires an RN license, Spanish/English fluency, and experience supervising in a call center; Gastroenterology or Hepatology exposure is preferred.

Qualifications

• Current RN license required.
• Fluency in Spanish and English language required.
• 2–3 years experience supervising within a call center, preferably in Team Lead or Supervisor role, or equivalent experience.
• Preferred minimum of 3 years’ experience working in Gastroenterology or Hepatology.

Responsibilities

• Supervise call center staff and manage active performance.
• Provide day-to-day supervision of communicators and implement performance standards.
• Coach team members and conduct performance evaluations.
• Address performance issues and conduct new hire training and coaching.
• Ensure HIPAA compliance and script adherence across all channels.

Skills

RN License

Bilingual Spanish/English

Call center supervisory

Customer service

Tools

Avaya CMS

Job description

Inizio Engage is seeking a Call Center Supervisor to lead a patient-focused call center supporting a leading biopharmaceutical partner. You will supervise day-to-day operations, coach staff, implement performance standards, and ensure service levels meet client KPIs while maintaining HIPAA compliance.

The role requires an RN license, Spanish/English fluency, and experience supervising in a call center; Gastroenterology or Hepatology exposure is preferred.