Healthcare Communications Operator & Dispatcher

Mercy Co; Springfield (MO); On-site; USD 28,000 - 36,000; Full time

Job summary

Mercy is seeking a courteous dispatcher to answer incoming calls, connect calls, page physicians, and assist with class registrations and referrals. The role may include dispatch duties for Safety, Security, Maintenance, and other offsite locations, requiring you to navigate multiple computer systems and communicate clearly in English.

Ideal candidates bring basic computer skills, proficiency with Microsoft Office, and experience in telephone or customer service environments.

Qualifications

• High school diploma or equivalent.
• Telephone or customer service experience beneficial.
• Ability to communicate clearly in English.
• Knowledge of Microsoft Office.

Responsibilities

• Answer all incoming calls under general supervision.
• Connect all incoming and outgoing calls; page physicians.
• Obtain long distance information and place calls for physicians, personnel and families.
• Receive class registration and physician referral calls.
• May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Skills

Basic computer skills

Keyboarding

Multi-system navigation

English communication

Microsoft Office

Education

High school diploma

Job description

Mercy is seeking a courteous dispatcher to answer incoming calls, connect calls, page physicians, and assist with class registrations and referrals. The role may include dispatch duties for Safety, Security, Maintenance, and other offsite locations, requiring you to navigate multiple computer systems and communicate clearly in English.

Ideal candidates bring basic computer skills, proficiency with Microsoft Office, and experience in telephone or customer service environments.