Communication Services Operator (Non-Exempt)

Mercy Co; Springfield (MO); Presencial; USD 28 000 - 36 000; Tempo integral

Resumo da oferta

Mercy is seeking a courteous dispatcher to answer incoming calls, connect calls, page physicians, and assist with class registrations and referrals. The role may include dispatch duties for Safety, Security, Maintenance, and other offsite locations, requiring you to navigate multiple computer systems and communicate clearly in English.

Ideal candidates bring basic computer skills, proficiency with Microsoft Office, and experience in telephone or customer service environments.

Qualificações

• High school diploma or equivalent.
• Telephone or customer service experience beneficial.
• Ability to communicate clearly in English.
• Knowledge of Microsoft Office.

Responsabilidades

• Answer all incoming calls under general supervision.
• Connect all incoming and outgoing calls; page physicians.
• Obtain long distance information and place calls for physicians, personnel and families.
• Receive class registration and physician referral calls.
• May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Conhecimentos

Basic computer skills

Keyboarding

Multi-system navigation

English communication

Microsoft Office

Formação académica

High school diploma

Descrição da oferta de emprego

Find your calling at Mercy!

Overview

Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel and families; provide patient information. Receive class registration & physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Position Details:

Qualifications

• Education: High school diploma or equivalent.
• Licensure: None.
• Experience: Telephone or customer service experience beneficial.
• Certifications: None.
• Other:

• Basic computer and keyboarding skills
• Must be able to navigate multiple computer software systems simultaneously
• Ability to communicate clearly in English both orally and written
• Knowledge of Microsoft Office

• Preferred Education:
• Preferred Licensure:
• Preferred Experience:
• Preferred Certifications:
• Preferred Other:

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.