Communications Services Operator -PRN - Shifts Vary

Mercy; Washington (MO); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid time off

Tuition support

Matched retirement plans for eligible

Team-based, collaborative environment

Job summary

Mercy is seeking a PRN dispatcher to answer and route calls, page physicians, and coordinate information for patients, staff and families. The role may also support offsite locations and safety/maintenance dispatch tasks.

The ideal candidate has a high school diploma, solid English communication, and basic computer skills; telephone or customer service experience is beneficial for success on this team.

Qualifications

• High school diploma or equivalent required.
• Telephone or customer service experience beneficial.
• Ability to communicate clearly in English, both orally and in writing.
• Basic computer and keyboarding skills; able to navigate multiple software systems.

Responsibilities

• Answer all incoming calls and connect calls appropriately.
• Page physicians and obtain long distance information as needed.
• Place calls for physicians, personnel and families and provide patient information.
• Receive class registration and physician referral calls.
• May serve as Dispatcher for Safety, Security, Maintenance and other offsite locations.

Skills

Telephone support

Customer service

English communication

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Find your calling at Mercy!

Overview

Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel and families; provide patient information. Receive class registration & physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Position Details:

Schedule Details-PRN

Shifts Vary: Days, nights. Weekends and holidays.

Qualifications
Education: High school diploma or equivalent.
Licensure: None.
Experience: Telephone or customer service experience beneficial.
Certifications: None.
Other:

• Basic computer and keyboarding skills
• Must be able to navigate multiple computer software systems simultaneously
• Ability to communicate clearly in English both orally and written
• Knowledge of Microsoft Office

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.