Healthcare Communications Operator (Code & Call Routing)

Memorial Healthcare; Florida; In loco; USD 28.000 - 36.000; Tempo pieno

Descrizione del lavoro

Memorial Healthcare System operates the organization’s central switchboard to answer and route incoming calls and to communicate codes, alerts, drills and other announcements.

The role requires handling internal and external calls, supplying information according to policy, and using reference guides to support callers, with an emphasis on patient-centered care and calm, professional communication in a hospital setting.

Competenze

• High School Diploma or Equivalent (Required)
• 1 year customer service experience or related field.

Mansioni

• Receives and relays internal and external calls according to policy and procedure.
• Provides general information according to policy and procedure and routes calls.
• Troubleshoots system issues when needed.
• Utilizes desk directories, on-call lists, reference guides and other materials.
• Communicates codes, alerts and announcements per disaster management plans.

Conoscenze

Accountability

Alert (Code) Response

Call Center Customer Service

Communication Systems

Patient and Family Centered Care

Responding to Change

Standards of Behavior

Formazione

High School Diploma or Equivalent

Descrizione del lavoro

Memorial Healthcare System operates the organization’s central switchboard to answer and route incoming calls and to communicate codes, alerts, drills and other announcements.

The role requires handling internal and external calls, supplying information according to policy, and using reference guides to support callers, with an emphasis on patient-centered care and calm, professional communication in a hospital setting.