Hospital Communications Operator

memorialhealthcare; United States; On-site; USD 34,000 - 46,000; Full time

Job summary

Memorial Healthcare System is seeking a reliable central switchboard operator in Pembroke Pines, FL. The role involves answering and routing calls, communicating codes and alerts, and supporting disaster management procedures.

A high school diploma and at least one year of customer service experience are required. The operator will use beeper/paging systems, reference guides, and desk directories to provide information and support to hospital staff, while maintaining a calm, accurate, and

Qualifications

• High School Diploma or equivalent is required.
• Minimum 1 year of customer service experience or related field.
• Must be able to work in a stressful environment and follow policy.

Responsibilities

• Answer and route incoming calls per policies and procedures.
• Communicate codes, alerts, drills and announcements.
• Operate beeper and paging system to contact hospital personnel.
• Relay internal and external calls and provide information.
• Troubleshoot system issues as needed.
• Utilize desk directories and reference materials.

Skills

Accountability

Alert (Code) Response

Call Center

Communication Systems

Customer Service

Patient-Crior Centered Care

Responding to Change

Standards of Behavior

Education

High School Diploma or Equivalent

Tools

Beep Paging System

Job description

Memorial Healthcare System is seeking a reliable central switchboard operator in Pembroke Pines, FL. The role involves answering and routing calls, communicating codes and alerts, and supporting disaster management procedures.

A high school diploma and at least one year of customer service experience are required. The operator will use beeper/paging systems, reference guides, and desk directories to provide information and support to hospital staff, while maintaining a calm, accurate, and