Healthcare Clinic Operations Lead

Brigham and Women's Hospital; Boston (MA); On-site; USD 30,000 - 43,000; Full time

Job summary

Brigham and Women's Hospital is seeking an experienced Practice Lead to serve as a key operational partner within our clinic. You'll coordinate daily practice activities, support team members, optimize workflows, and collaborate closely with providers to ensure efficient operations and outstanding service delivery.

This role requires an Associate's degree in Healthcare Administration or related field, 3–5 years in healthcare, and 2–3 years in a leadership capacity.

Qualifications

• Associate's degree in Healthcare Administration or related field required; Bachelor's degree preferred.
• 3-5 years of experience in a healthcare setting.
• 2-3 years of experience in a leadership, lead, or supervisory capacity.
• Strong communication, organization, and problem-solving skills.
• Experience working with EHR systems and healthcare office technology.
• Knowledge of medical terminology, billing, and coding processes.
• Ability to manage multiple priorities in a fast-paced clinical environment.

Responsibilities

• Lead resource for administrative and clinical support staff, providing guidance and day-to-day support.
• Coordinate daily clinic operations to maintain efficient workflows and a positive patient experience.
• Partner with providers and care teams to manage patient flow and appointment coordination.
• Support implementation and consistency of clinic policies, procedures, and best practices.
• Assist with onboarding and training of new team members and ongoing staff development.
• Address patient questions, concerns, and feedback professionally and timely.
• Identify opportunities to improve operational efficiency and support practice goals.

Skills

Leadership experience

Communication

Problem solving

EHR experience

Healthcare administration

Education

Associate's degree in Healthcare Administration

Bachelor's degree preferred

Job description

Brigham and Women's Hospital is seeking an experienced Practice Lead to serve as a key operational partner within our clinic. You'll coordinate daily practice activities, support team members, optimize workflows, and collaborate closely with providers to ensure efficient operations and outstanding service delivery.

This role requires an Associate's degree in Healthcare Administration or related field, 3–5 years in healthcare, and 2–3 years in a leadership capacity.