Clinic Operations Lead — Patient Experience

Mass General Brigham Incorporated; Boston, Northern (MA, KY); Hybrid; USD 30,000 - 43,000; Full time

Job summary

Mass General Brigham Incorporated, onsite in Boston, MA, seeks an experienced Practice Assistant Lead to coordinate daily clinic operations, support staff, and ensure a smooth patient and provider experience. As a key operational partner, you will guide administrative and clinical support teams, help manage patient flow, implement clinic policies, and train new team members to uphold high-quality care.

This role requires an Associate's degree in Healthcare Administration (Bachelor’s preferred)

Qualifications

• Associate's degree in Healthcare Administration or related field required.
• Bachelor's degree preferred.
• 3–5 years in healthcare setting.
• 2–3 years in leadership or supervisory role.
• Strong communication, organization, and problem-solving skills.
• Experience with EHR systems and healthcare office technology.
• Knowledge of medical terminology, billing and coding processes.
• Ability to manage multiple priorities in a fast-paced clinic.

Responsibilities

• Lead administrative and clinical support staff; provide guidance, training, and day-to-day support.
• Coordinate daily clinic operations to maintain efficient workflows and patient experience.
• Partner with providers to manage patient flow and appointment coordination.
• Support implementation and consistency of clinic policies and best practices.
• Assist onboarding and ongoing staff development.
• Address patient questions, concerns, and feedback promptly.
• Identify opportunities to improve operational efficiency and goals.

Skills

Leadership

Communication

Organization

Problem-solving

EHR experience

Medical terminology

Billing & coding

Team training

Prioritization

Education

Associate's degree in Healthcare Administration or related field

Bachelor's degree preferred

Tools

EHR systems

Healthcare office technology

Job description

Mass General Brigham Incorporated, onsite in Boston, MA, seeks an experienced Practice Assistant Lead to coordinate daily clinic operations, support staff, and ensure a smooth patient and provider experience. As a key operational partner, you will guide administrative and clinical support teams, help manage patient flow, implement clinic policies, and train new team members to uphold high-quality care.

This role requires an Associate's degree in Healthcare Administration (Bachelor’s preferred)