Clinic Operations Lead

Massachusetts General Hospital; Newton (MA); On-site; USD 74,473,000 - 108,398,000; Full time

Job summary

Mass General Brigham is seeking a Lead Practice Assistant to coordinate daily operations and support a high-performing team of Senior Practice Assistants. The role emphasizes strong communication, proactive problem solving, and leadership to deliver exceptional patient service.

The position oversees workflow, provides back-up leadership, and assists with scheduling, registration, and billing. A High School diploma and 5–7 years of office experience are required.

Qualifications

• High School Diploma or Equivalent required.
• 5-7 years office experience required.
• Strong communication and organizational skills essential.
• Ability to lead and support a team of practice staff.

Responsibilities

• Oversees day-to-day operation of outpatient clinic or practice.
• Assigns and prioritizes workflow; trains and orients staff.
• Acts as Super User for scheduling, registration and billing systems.
• May back up leadership and provide guidance to team.
• Maintains patient appointments and records; supports supervisors.

Skills

Leadership

Communication

Time management

Organizational skills

Education

High School Diploma or Equivalent

Tools

Scheduling systems

Registration systems

Billing systems

Office Suite

Job description

Mass General Brigham is seeking a Lead Practice Assistant to coordinate daily operations and support a high-performing team of Senior Practice Assistants. The role emphasizes strong communication, proactive problem solving, and leadership to deliver exceptional patient service.

The position oversees workflow, provides back-up leadership, and assists with scheduling, registration, and billing. A High School diploma and 5–7 years of office experience are required.