Healthcare Client Success Associate

GLG; New York (NY); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical, dental, and vision

Flexible paid time off

401(k) match

Tuition reimbursement

Parental leave

Wellbeing resources

Job summary

GLG seeks Healthcare Associates who are excited to learn and excel at best-in-class client service within a merit-based, team-oriented environment. You will engage with clients, own projects from scope to delivery, and collaborate to expand GLG’s offerings while upholding our compliance framework.

Applicants should have a healthcare-related academic background and a Bachelor's degree. The role includes onboarding, coaching, and opportunities to lead future Associates, with responsibilities

Qualifications

• Bachelor's degree (required) or higher.
• 0-3 years of work experience in client-facing, sales, or account management roles.
• Demonstrated critical thinking and creative problem-solving skills.
• Excellent communication and interpersonal skills, including comfort with phone-based outreach.
• Ability to work independently and collaboratively, in an ever-changing and fast-paced environment.
• Willingness to work flexible and extended hours (including evenings and some holidays) based on client needs and expectations.

Responsibilities

• Engaging daily with clients to build relationships, deliver tailored support, and deploy custom solutions that enable our clients to win.
• Owning client projects from start to finish – that includes scoping a project, searching for and/or recruiting the right expert(s), and delivering high-quality outcomes to both our clients and our experts.
• Collaborating with colleagues, your manager, and internal stakeholders to bring GLG’s full product suite to the table so that we can maximize commercial outcomes, grow revenue, and ensure retention of existing accounts.
• Upholding GLG’s compliance framework and embracing our company values.

Skills

Client service

Communication

Negotiation

Critical thinking

Project management

Education

Bachelor's degree

Job description

GLG seeks Healthcare Associates who are excited to learn and excel at best-in-class client service within a merit-based, team-oriented environment. You will engage with clients, own projects from scope to delivery, and collaborate to expand GLG’s offerings while upholding our compliance framework.

Applicants should have a healthcare-related academic background and a Bachelor's degree. The role includes onboarding, coaching, and opportunities to lead future Associates, with responsibilities