Client Solutions Associate

GLG; New York (NY); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical, dental, vision

Flexible PTO

401(k) with match

Tuition reimbursement

Parental leave

Wellbeing resources

Job summary

GLG is seeking Associates who are excited to learn and excel at client service in a merit-based, team-oriented environment. The Associate role drives GLG's Insight Network by connecting clients with experts and delivering tailored, high‑quality insights.

You will own project delivery, develop strong client relationships, and grow core business skills through onboarding, apprenticeship, and coaching, with opportunities to become a people manager as you advance.

Qualifications

• Bachelor's degree (required) or higher.
• 0-3 years of work experience in client-facing, sales, or account management roles.
• Demonstrated critical thinking and creative problem-solving skills.
• Excellent communication and interpersonal skills, including comfort with phone-based outreach.
• Ability to work independently and collaboratively, in an ever-changing and fast-paced environment.
• Receptive to close coaching and feedback.
• Ability to multitask and prioritize effectively, while ensuring an attention to detail.
• Hustle and tenacity that drives you to go above and beyond to delight clients.
• Appreciation for data and understanding the numbers.
• Willingness to work flexible and extended hours (including evenings and some holidays) based client needs and expectations.

Responsibilities

• Engaging daily with clients to build relationships, deliver tailored support, and deploy custom solutions that enable our clients to win.
• Owning client projects from start to finish – that includes scoping a project, searching for and/or recruiting the right expert(s), and delivering high-quality outcomes to both our clients and our experts.
• Collaborating with colleagues, your manager, and internal stakeholders to bring GLG’s full product suite to the table so that we can maximize commercial outcomes, grow revenue, and ensure retention of existing accounts.
• Upholding GLG’s compliance framework and embracing our company values.

Skills

Communication skills

Client service

Critical thinking

Project management

Negotiation

Team collaboration

Education

Bachelor's degree

Tools

CRM software

Microsoft Excel

Data analysis tooling

Job description

GLG is seeking Associates who are excited to learn and excel at client service in a merit-based, team-oriented environment. The Associate role drives GLG's Insight Network by connecting clients with experts and delivering tailored, high‑quality insights.

You will own project delivery, develop strong client relationships, and grow core business skills through onboarding, apprenticeship, and coaching, with opportunities to become a people manager as you advance.