Healthcare Client Services Team Lead

Jewish Family & Children's Service of Arizona; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Jewish Family & Children's Service of Arizona seeks a Client Representative Team Lead to manage front desk operations, verify insurance, and coordinate scheduling and transportation for clients in need. The role requires attention to detail, strong communication, and ability to work with EMR systems and multiple staff.

You will train staff, review records, and ensure timely processing of documents and reports, contributing to efficient service delivery and patient advocacy at our Phoenix site.

Qualifications

• Experience in a community clinic, hospital or healthcare facility.
• Experience collecting and validating client data.
• Experience in high-volume customer service/data center environments.
• Knowledge of Electronic Medical Record (EMR) systems and ability to learn computer apps.
• High School Diploma or GED.
• Ability to perform essential functions including prolonged sitting, lifting up to 20 lbs, walking and keyboard dexterity.

Responsibilities

• Open/Close building and ensure front desk operations at start of business.
• Verify insurance and obtain authorizations for Medicaid/Medicare or private plans.
• Process incoming faxes and distribute to appropriate staff.
• Manage mail, supplies, and courier bag contents.
• Schedule client appointments for BHMP and Primary Care.
• Coordinate transportation and translation as requested.
• Scan and import case material per agency procedures.
• Update client records and processing of documents as needed.
• Train new staff in appointment scheduling procedures and Nextgen.
• Performs other duties as assigned by management.

Skills

Community clinic experience

Client data gathering

High-volume customer service

EMR systems knowledge

Typing/computer proficiency

Education

High School Diploma or GED

Tools

Nextgen

CIOX

EMR systems

Job description

Jewish Family & Children's Service of Arizona seeks a Client Representative Team Lead to manage front desk operations, verify insurance, and coordinate scheduling and transportation for clients in need. The role requires attention to detail, strong communication, and ability to work with EMR systems and multiple staff.

You will train staff, review records, and ensure timely processing of documents and reports, contributing to efficient service delivery and patient advocacy at our Phoenix site.