Client Services Lead: Scheduling & Data Coordination

JEWISH FAMILY AND CHILDRENS SERVICE INC; Phoenix (AZ); On-site; USD 52,000 - 65,000; Full time

Job summary

JEWISH FAMILY AND CHILDRENS SERVICE INC in Phoenix, AZ seeks a Client Representative Team Lead to oversee front desk operations and coordinate care scheduling for behavioral health and primary care clients. You will verify insurance, schedule appointments, and ensure accurate intake data while supporting staff and clients in a busy community clinic.

The role requires experience in healthcare settings, data collection, and EMR proficiency, with a focus on customer service, accuracy, and

Qualifications

• Experience working in a community clinic, hospital or healthcare facility.
• Experience working with and gathering client data.
• Experience in working in high volume customer service data center.
• Knowledge of Electronic Medical Record systems and the ability to learn computer applications.
• High School Diploma or GED.
• Must be able to perform the essential functions of the job including prolonged sitting and in certain positions driving, lifting 20lbs, walking, standing and executing dexterity with a keyboard or smart pad.

Responsibilities

• Open/Close building at the designated time and have front desk activities fully operational at the start of business.
• Verifies insurance and services covered under Medicaid/Medicare or private insurance and obtains authorization.
• Pull and review all incoming faxes; process or distribute to appropriate staff or departments.
• Sort and distribute all incoming mail, supplies, and courier bag content.
• Gathers information over the phone or in-person to determine demographic information.
• Determines availability of providers.
• Verifies Intake Information with client or guardian.
• Schedules client appointments for BHMP and Primary Care.

Education

High School Diploma or GED

Tools

EMR systems

Job description

JEWISH FAMILY AND CHILDRENS SERVICE INC in Phoenix, AZ seeks a Client Representative Team Lead to oversee front desk operations and coordinate care scheduling for behavioral health and primary care clients. You will verify insurance, schedule appointments, and ensure accurate intake data while supporting staff and clients in a busy community clinic.

The role requires experience in healthcare settings, data collection, and EMR proficiency, with a focus on customer service, accuracy, and