Healthcare Client Services Associate: Recruit & Match Experts

Guidepoint Australia; Boston (MA); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

15 days PTO, 10 holidays, sick leave

Medical, dental, vision coverage

401(k) with 10% match

Commuter benefits and discounts

Learning via LinkedIn Learning

In-office snacks and Happy Hours

Wellness activities and team events

Job summary

Guidepoint is hiring a Client Service Associate in a hybrid Boston office to deliver fast, high-quality expert matches for investment and advisory clients. You will assess client needs, recruit experts, and manage multiple requests with strong judgment and responsiveness.

The role emphasizes research, outreach, and profile development, with a collaborative team culture and clear career growth. Expect onboarding and a structured interview process.

Qualifications

• Bachelor’s degree with minimum 3.0 GPA or higher.
• Previous relevant internship, volunteer, or extracurricular experience.
• AI fluency and experience using AI-enabled tools to support research, organization, prioritization, and written communication.
• Ability to use AI-enabled tools thoughtfully and responsibly, with attention to accuracy, confidentiality, data quality, and human judgment.
• Curiosity about emerging technology and willingness to continue building skills with new tools that improve productivity and client service.
• Applicants must be authorized to work in the United States without the need for current or future employer-sponsored visa sponsorship.

Responsibilities

• Recruit new experts into Guidepoint’s network and engage them for client consultations.
• Independently conduct targeted research across LinkedIn, press releases, company websites, case studies, and other public sources to identify relevant subject-matter experts.
• Lead cold outreach, phone-based vetting, and screening conversations with experts to evaluate their fit for specific client projects and prepare high-quality profiles for client consideration.
• Define sourcing strategies for each client request based on project scope, urgency, and target expert profile.
• Manage multiple fast-moving client requests, balancing competing deadlines while maintaining a high standard of execution.

Skills

AI fluency

Research skills

Phone outreach

Time management

Education

Bachelor's degree, 3.0 GPA

Tools

AI-enabled tools

Job description

Guidepoint is hiring a Client Service Associate in a hybrid Boston office to deliver fast, high-quality expert matches for investment and advisory clients. You will assess client needs, recruit experts, and manage multiple requests with strong judgment and responsiveness.

The role emphasizes research, outreach, and profile development, with a collaborative team culture and clear career growth. Expect onboarding and a structured interview process.