Client Success Associate: Expert Matchmaking

Guidepoint Australia; Phoenix (AZ); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

15 days PTO

10 holidays

Medical, dental, vision coverage

401(k) with 10% match

Commuter benefits

Gym memberships

LinkedIn Learning access

Office snacks

Summer Fridays

Wellness programs

Job summary

Guidepoint’s Client Service team connects leading consultancies with the subject‑matter experts they need to make informed business decisions. As an Associate on the Client Service team, you will help assess client needs, identify the right experts, and recruit them into Guidepoint’s global network.

The role is hybrid, with three days in the office each week, and a fast‑paced, results‑driven environment. You will learn to conduct targeted research, lead outreach, vet candidates, and build

Qualifications

• Bachelor’s degree with minimum 3.0 GPA or higher.
• Previous relevant internship, volunteer, or extracurricular experience.
• AI fluency and experience using AI-enabled tools to support research, organization, prioritization, and written communication.
• Ability to use AI-enabled tools thoughtfully and responsibly, with attention to accuracy, confidentiality, data quality, and human judgment.
• Curiosity about emerging technology and a willingness to continue building skills with new tools that improve productivity and client service.
• Authorized to work in the United States without the need for visa sponsorship.

Responsibilities

• Recruit new experts into Guidepoint’s network and engage them for client consultations
• Independently conduct targeted research across LinkedIn, press releases, company websites, case studies, and other public sources to identify relevant subject‑matter experts
• Lead cold outreach, phone‑based vetting, and screening conversations with experts to evaluate their fit for specific client projects and prepare high‑quality profiles for client consideration
• Define sourcing strategies for each client request based on project scope, urgency, and target expert profile
• Manage multiple fast‑moving client requests, balancing competing deadlines while maintaining a high standard of execution

Skills

Bachelor's degree

AI fluency

AI tools usage

Research skills

Time management

Education

Bachelor's degree or higher

Tools

AI-enabled tools

LinkedIn

Company websites/research sources

Job description

Guidepoint’s Client Service team connects leading consultancies with the subject‑matter experts they need to make informed business decisions. As an Associate on the Client Service team, you will help assess client needs, identify the right experts, and recruit them into Guidepoint’s global network.

The role is hybrid, with three days in the office each week, and a fast‑paced, results‑driven environment. You will learn to conduct targeted research, lead outreach, vet candidates, and build