Healthcare Client Experience Lead

CVS Health; Ohio; Hybride; USD 47 000 - 122 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Other resources

Résumé du poste

CVS Health is seeking a full-time Client/Member Support role focused on pharmacy benefits management and insurance support. You will perform plan changes, ID card facilitation, and manage inbound calls during implementation.

This role requires 5+ years in pharmacy/PBM/insurance, travel up to 25%, and offers benefits including medical, dental, and vision coverage, PTO, retirement options. Salary ranges from $46,988 to $122,400 depending on experience and geography.

Qualifications

• 5+ years of experience in a pharmacy, PBM, and/or insurance setting.
• Ability to travel up to 25% of time within the continental United States.
• Bachelor's degree preferred; other qualifications may apply.

Responsabilités

• Support plan changes and ID card facilitation during implementation.
• Handle inbound calls and complete reporting and invoices.
• Oversee prior authorization and eligibility processes.
• Resolve claims issues and assist with group terminations.
• Participate in external-facing meetings and documentation requests.

Connaissances

Pharmacy experience

PBM experience

Insurance sector experience

Travel flexibility

Formation

High school diploma or GED

Bachelor's degree

Outils

Salesforce

Description du poste

CVS Health is seeking a full-time Client/Member Support role focused on pharmacy benefits management and insurance support. You will perform plan changes, ID card facilitation, and manage inbound calls during implementation.

This role requires 5+ years in pharmacy/PBM/insurance, travel up to 25%, and offers benefits including medical, dental, and vision coverage, PTO, retirement options. Salary ranges from $46,988 to $122,400 depending on experience and geography.