Health Plan Client Experience Manager

CVS Health; Montana; Hybrid; USD 47,000 - 122,000; Full time

Job summary

CVS Health is seeking a dedicated health benefits support professional to manage client-related tasks and member services with accuracy and empathy. You will handle plan changes, ID card processing, reporting, and inbound calls while ensuring timely service and compliant documentation.

The role requires 5+ years in pharmacy, PBM, or insurance settings, and up to 25% travel within the continental United States.

Qualifications

• 5+ years of experience in a pharmacy, PBM, and/or insurance setting.
• Ability to travel up to 25% of time within the continental United States.
• High school diploma or GED is required.
• Bachelor's degree is preferred.

Responsibilities

• Perform and support plan changes.
• Perform ID card facilitation.
• Complete any necessary reporting (scheduled, ad-hoc).
• Conduct inbound phone calls.
• Complete any assigned invoices.
• Perform any assigned group terminations.
• Complete documentation requests.
• Serve as a presence throughout the implementation process.
• Facilitate and participate in external-facing meetings.

Skills

Pharmacy knowledge

PBM experience

Insurance experience

Customer support

Education

High school diploma or GED

Bachelor's degree (preferred)

Certified Pharmacy Technician

Tools

Salesforce

Job description

CVS Health is seeking a dedicated health benefits support professional to manage client-related tasks and member services with accuracy and empathy. You will handle plan changes, ID card processing, reporting, and inbound calls while ensuring timely service and compliant documentation.

The role requires 5+ years in pharmacy, PBM, or insurance settings, and up to 25% travel within the continental United States.