Client Experience Manager - Pharmacy & Insurance

CVS Health; Iowa; Hybrid; USD 47,000 - 122,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Other resources

Job summary

CVS Health is hiring for a role focused on client and member support within a pharmacy/insurance setting. The position involves plan changes, ID card facilitation, reporting, and inbound calls, with duties spanning invoicing, terminations, documentation, and implementation support.

The role requires 5+ years in a pharmacy/PBM/insurance environment, travel up to 25%, and a High school diploma (Bachelor's preferred). Comprehensive benefits are included for a full-time position.

Qualifications

• 5+ years of experience in a pharmacy, PBM, and/or insurance setting.
• Ability to travel up to 25% of time within the continental United States.

Responsibilities

• Perform and support plan changes.
• Perform ID card facilitation.
• Complete any necessary reporting (scheduled, ad-hoc).
• Conduct inbound phone calls.
• Complete any assigned invoices.
• Perform any assigned group terminations.
• Complete documentation requests.
• Serve as a presence throughout the implementation process.
• Facilitate and participate in external-facing meetings.
• Oversee prior authorization and accessibility processes.
• Oversee resolution of claims issues.
• Perform manual eligibility adds and terminations.
• Service warranties as assigned.

Skills

Pharmacy/PBM/Insurance experience

Travel up to 25%

Education

High school diploma or GED

Bachelor's degree (preferred)

Tools

Salesforce

Job description

CVS Health is hiring for a role focused on client and member support within a pharmacy/insurance setting. The position involves plan changes, ID card facilitation, reporting, and inbound calls, with duties spanning invoicing, terminations, documentation, and implementation support.

The role requires 5+ years in a pharmacy/PBM/insurance environment, travel up to 25%, and a High school diploma (Bachelor's preferred). Comprehensive benefits are included for a full-time position.