Member Experience Leader

CVS Health; Wyoming; Hybrid; USD 47,000 - 122,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a dedicated Client and Member Support professional to drive essential health benefits operations for members and clients. You will manage plan changes, ID card facilitation, reporting, and inbound calls to ensure accurate, timely, and courteous service during implementation and ongoing support.

Required: 5+ years in pharmacy, PBM, or insurance settings, plus willingness to travel up to 25% within the continental United States and a high school diploma or GED.

Qualifications

• 5+ years of experience in a pharmacy, PBM (Pharmacy Benefit Management), and/or insurance setting.
• Ability to travel up to 25% of time within the continental United States.

Responsibilities

• Perform and support plan changes.
• Perform ID card facilitation.
• Complete any necessary reporting (scheduled, ad-hoc).
• Conduct inbound phone calls.
• Complete any assigned invoices.
• Perform any assigned group terminations.
• Complete documentation requests.
• Serve as a presence throughout the implementation process.
• Facilitate and participate in external-facing meetings.
• Oversee resolution of claims issues.

Skills

Travel readiness

Pharmacy PBM experience

Education

High school diploma or GED

Bachelor's degree

Tools

Salesforce

Job description

CVS Health is seeking a dedicated Client and Member Support professional to drive essential health benefits operations for members and clients. You will manage plan changes, ID card facilitation, reporting, and inbound calls to ensure accurate, timely, and courteous service during implementation and ongoing support.

Required: 5+ years in pharmacy, PBM, or insurance settings, plus willingness to travel up to 25% within the continental United States and a high school diploma or GED.