Client Experience Manager - Pharmacy & Insurance Travel-Ready

CVS Health; Saint Paul (MN); On-site; USD 47,000 - 102,000; Full time

Benefits offered by this job

Bonus program

Competitive benefits

Job summary

CVS Health is hiring for a full‑time Client and Member Support role in the United States. The position covers diverse responsibilities, including plan changes, ID card facilitation, reporting, and handling inbound calls, with a focus on delivering dependable service to customers and plans.

The role requires a background in pharmacy operations, PBMs, or insurance, along with strong problem solving, and a willingness to travel up to 25% within the continental U.S.

Qualifications

• 5+ years of experience in a pharmacy, PBM, and/or insurance setting.
• Ability to travel up to 25% of time within the continental United States.
• Bachelor’s degree is preferred; certification highly valued (CPT).
• High school diploma or GED required.

Responsibilities

• Perform and support plan changes.
• Perform ID card facilitation.
• Complete any necessary reporting (scheduled, ad-hoc).
• Conduct inbound phone calls.
• Complete any assigned invoices.

Skills

5+ years experience

Travel up to 25%

Education

Bachelor’s degree

High school diploma or GED

Certified Pharmacy Technician

Tools

Salesforce

Job description

CVS Health is hiring for a full‑time Client and Member Support role in the United States. The position covers diverse responsibilities, including plan changes, ID card facilitation, reporting, and handling inbound calls, with a focus on delivering dependable service to customers and plans.

The role requires a background in pharmacy operations, PBMs, or insurance, along with strong problem solving, and a willingness to travel up to 25% within the continental U.S.