Healthcare Client Experience Lead

CVS Health; Nevada; Hybrid; USD 47,000 - 122,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Other resources

Job summary

CVS Health is seeking a Client and Member Support professional to guide plan changes, facilitate ID cards, and handle invoicing while ensuring a smooth implementation process. This full-time role emphasizes top-notch service as teams coordinate across plan changes and eligibility activities.

The position requires 5+ years in pharmacy, PBM, or insurance settings, and travel up to 25% of the time within the continental United States.

Qualifications

• 5+ years of experience in a pharmacy, PBM, and/or insurance setting.
• Ability to travel up to 25% of time within the continental United States.

Responsibilities

• Perform and support plan changes.
• Perform ID card facilitation.
• Complete any necessary reporting (scheduled, ad-hoc).
• Conduct inbound phone calls.
• Complete any assigned invoices.
• Perform any assigned group terminations.
• Complete documentation requests.
• Serve as a presence throughout the implementation process.
• Facilitate and participate in external-facing meetings.

Skills

Problem solving

Decision making

Education

Bachelor's degree

High school diploma or GED

Tools

Salesforce

Job description

CVS Health is seeking a Client and Member Support professional to guide plan changes, facilitate ID cards, and handle invoicing while ensuring a smooth implementation process. This full-time role emphasizes top-notch service as teams coordinate across plan changes and eligibility activities.

The position requires 5+ years in pharmacy, PBM, or insurance settings, and travel up to 25% of the time within the continental United States.