Healthcare Care Navigator - Patient Services (Onsite)

TEKsystems; Arizona; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

Health Spending Account (HSA)

Job summary

TEKsystems in Tempe, AZ is seeking an experienced healthcare benefits specialist for a contract role. You will research and identify healthcare options, coordinate services, and communicate with providers and members daily to confirm availability and requirements.

Applicants should have healthcare administrative experience, strong customer service, and the ability to manage multiple cases with attention to detail.

Qualifications

• Experience in a healthcare administrative or patient-facing role (doctor’s office, hospital, front office, insurance-focused customer service, etc.)
• Experience collaborating with providers and reviewing medical documentation
• Strong customer service skills with comfort handling outbound calls
• Highly organized, self-motivated, and able to manage competing priorities

Responsibilities

• Research and identify available healthcare options for members using the care navigation platform
• Coordinate services such as imaging (MRI, CT, ultrasound), physical therapy, surgeries, and other medical services
• Communicate with healthcare providers via outbound calls, email, and fax to confirm availability, services, and requirements
• Review medical documentation and fax clinical notes or paperwork when required
• Work with out-of-network providers to pursue single case agreements when in-network options are unavailable
• Provide accurate benefit information to members by researching plan details within internal systems
• Communicate professionally with members via phone and email on a daily basis
• Manage multiple cases simultaneously while maintaining strong attention to detail and follow-through
• Work independently after training, seeking guidance when needed

Skills

Customer service

Call center

data entry

healthcare industry

Job description

TEKsystems in Tempe, AZ is seeking an experienced healthcare benefits specialist for a contract role. You will research and identify healthcare options, coordinate services, and communicate with providers and members daily to confirm availability and requirements.

Applicants should have healthcare administrative experience, strong customer service, and the ability to manage multiple cases with attention to detail.